Manager, Learning & Development

Your potential has a place here with TTEC’s award-winning employment experience. As a Manager Learning & Development working onsite in Tempe, AZ, you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You’ll Do
You’ll support the standardization of design within TTEC’s Learning Solutions practice. You'll collaborate with the client project managers to assign necessary resources for the analysis, timeline, and ramp plan for a client. You'll collaborate with clients regarding training and knowledge base resources and processes and will serve as liaison with Learning Solutions team, ensuring communication related to project milestones, soliciting contribution from matrix resources, and collaborating with other groups/resources as needed to build effective learning solutions for our clients.

You'll report to Director of Learning & Development. You’ll embrace our integrated set of Learning Innovation capabilities and provide standardization of design for the delivery of transformative learning solutions to our clients.

During a Typical Day, You’ll

• Lead the design and delivery of sales enablement programs that strengthen product knowledge, sales methodologies, systems proficiency, and professional skills.
• Lead and develop a team of Sales Trainers and Quality Analysts, ensuring alignment between training, quality, and business performance.
• Oversee the development and governance of sales enablement content, training materials, playbooks, and performance support resources.
• Establish quality frameworks, evaluation standards, and feedback processes that drive performance improvement and consistency.
• Analyze sales, quality, and productivity metrics to identify opportunities and implement targeted enablement strategies.
• Partner with Operations leaders and client stakeholders to align enablement initiatives with business objectives and growth priorities.
• Oversee onboarding, performance support, and continuous development programs that accelerate productivity and sales effectiveness.

What You Bring to the Role

• Bachelor’s degree in Learning & Development/Talent Development/Instructional Design/Cognitive Science/Teaching/(Cognitive) Psychology/Computer Science/IT or a related field; Certification in User Experience (Design) and/or User Interface and/or graphic design and/or virtual/digital learning and digital media or equivalent technical and practical experience

• 2+ years experience in people management working with large teams

• Experience in facilitating focus groups, usability sessions, and subject matter expert interviews

• Strong project management skills and familiarity with task management/productivity software (such as Monday, MS Project, Trello, etc.)

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• Ask us about our paid time off (PTO) and wellness and healthcare benefits

• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

The anticipated compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.

About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.